Privacy Policy

Angel Touch Hygiene Manufacturing Pvt. Ltd. is a Nepali hygiene manufacturing company headquartered in Rupandehi, Nepal. We manufacture and market the Pure brand of hygiene products — including sanitary pads, baby diapers, adult diapers, panty liners, baby wipes, and protective masks — designed to bring comfort, dignity, and protection to every family across Nepal.

As the data controller of the personal information you share with us, we take our responsibilities seriously and handle your data with care and respect.

We collect information in the following ways, always with the goal of improving your experience with our brand and products:

Information you give us directly:

• Your name, email address, and phone number when you fill out our contact form or enquire about our products.
• Your message content and any product preferences you share with us via the contact form or WhatsApp.
• Feedback, reviews, or comments you submit about our Pure products.
• Information you share when signing up for our newsletter or promotional updates.

Information collected automatically when you visit our website:

• Your IP address, browser type, operating system, and device type.
• Pages you visit, time spent on each page, links clicked, and referral source.
• Cookie data and similar tracking technologies (see Section 5).
• Geographic location (country/city level) derived from your IP address.

Information from third-party platforms:

• If you interact with our Facebook, Instagram, or LinkedIn pages, those platforms may share limited engagement data with us in accordance with their own privacy policies.
• If you contact us via WhatsApp, the information shared in that conversation is governed by WhatsApp's privacy policy in addition to ours.

We use the information we collect for the following legitimate purposes:

• To respond to your enquiries — when you contact us about our sanitary pads, diapers, wipes, or any other Pure products, we use your contact details to get back to you promptly.
• To process and fulfil product orders or distributor enquiries — including verifying delivery details and coordinating with our team.
• To send you updates and promotions — with your consent, we may send newsletters, new product announcements, or hygiene health content. You can opt out at any time.
• To improve our website and product offerings — we analyse anonymised usage data to understand what content is helpful and to optimise your browsing experience.
• To maintain the security of our website — detecting and preventing fraudulent activity, spam, or abuse.
• To comply with legal obligations — where required by law in Nepal or applicable international standards.

We will never use your personal data in a manner inconsistent with the purposes stated above without first obtaining your explicit consent.

We do not sell, rent, or trade your personal information to any third party. We may share your data only in the following limited circumstances:

• Service providers: Trusted partners who help us operate our website (e.g., web hosting, email delivery, analytics tools) under strict confidentiality agreements — they may only use your data to perform services on our behalf.
• Logistics and delivery partners: When processing product orders or distribution arrangements, we may share necessary contact details with our delivery partners.
• Legal requirements: If required by Nepalese law, a court order, or other valid legal process, we may disclose your information to the appropriate authorities.
• Business transfers: In the unlikely event of a merger, acquisition, or asset sale, your personal data may be transferred to the new entity, subject to the same privacy protections.

Our website uses cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our content.

Types of cookies we use:

• Essential cookies: Necessary for the website to function properly — these cannot be disabled. They include session management and security cookies.
• Analytics cookies: Help us understand how visitors navigate our website (e.g., which product pages are most visited, bounce rates). We use this data in aggregate and anonymised form only.
• Preference cookies: Remember your settings and preferences so you have a consistent experience each time you visit.
• Marketing cookies: Used only with your consent to show you relevant content about our Pure hygiene products on third-party platforms such as Facebook and Instagram.

We take the security of your personal information seriously. Your data is stored on secure servers with access controls, encryption where appropriate, and regular security audits. We retain your personal data only for as long as is necessary to fulfil the purposes outlined in this policy, or as required by law.

Retention periods:

• Contact form enquiries: retained for up to 2 years to maintain a record of our communications and follow up if needed.
• Newsletter subscriber data: retained until you unsubscribe, after which it is permanently deleted within 30 days.
• Website analytics data: retained in aggregated and anonymised form for up to 26 months.
• Legal and compliance records: retained for the duration required under applicable Nepalese law.

While we implement industry-standard safeguards, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security, but we are committed to protecting your data using all reasonable measures.

We respect your right to control your personal information. You have the right to:

• Access the personal data we hold about you and receive a copy of it.
• Correct any inaccurate or incomplete personal information.
• Delete your personal data ("right to be forgotten"), subject to any legal obligations we may have to retain it.
• Withdraw consent at any time where we are processing your data based on consent (e.g., marketing emails).
• Object to our use of your data for direct marketing purposes.
• Restrict processing of your data in certain circumstances.
• Portability — request that we provide your data in a structured, commonly used, machine-readable format.

To exercise any of these rights, please contact us using the details in Section 12. We will respond to all valid requests within 30 days. We may need to verify your identity before processing your request.

Our website is intended for adults and is not directed at children under the age of 16. We do not knowingly collect personal information from children. While we do manufacture baby diapers and baby wipes for infant care, these products are purchased by parents and guardians — not by children themselves.

If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected] and we will delete the data promptly.

Our website may contain links to external websites, including our social media profiles on Facebook, Instagram, LinkedIn, and the WhatsApp platform. This Privacy Policy applies only to angeltouchhygiene.com.

When you click a link to a third-party website, you leave our site and are subject to the privacy policy of that third party. We encourage you to review the privacy policies of any external websites you visit. We are not responsible for the privacy practices or content of those sites.

We recognise that our products — sanitary pads, diapers, and related hygiene items — may be associated with personal and sensitive health matters. We take great care to handle any product-related information you share with us with the highest level of discretion and respect.

Your dignity and privacy are at the heart of our brand. The name Pure reflects not just our products, but our promise to treat every customer with purity of intent and integrity.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy. If we make significant changes that materially affect how we handle your data, we will make reasonable efforts to notify you — for example, via a notice on our homepage or by email if we have your contact details.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please do not hesitate to reach out. We are committed to responding to all privacy-related enquiries within 30 business days.